CORONAVIRUS (COVID-19): Support for Licensees

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The
Financial Control Service (“FCS”) would like to inform all its licensees and
other stakeholders that it has initiated its Business Continuity Plan (“BCP”)
protocols in order to ensure minimal disruption in its daily operations. The
FCS would like to reassure all licensees, that it will continue to carry out
its normal operations with the aim of maintaining its established service
standards across all departments of the FCS.

The FCS
encourages all licensees and stakeholders to be cognizant of their internal
contingency plans vis-à-vis the situation surrounding the outbreak to equally
safeguard its interest, and that of its clients.

As
a precautionary measure, the FCS would appreciate for all its licensees and
other stakeholders to, as much as possible, forward communications to the FCS
by electronic means. Whilst it is important that letters are physically sent to
the FCS it is advisable that a scanned copy of these are also sent.

It
is encouraged also that payments be effected via electronic means such as
through bank transfers via arrangements already in place with the FCS. Note
that the FCS shall exert its discretion, subject to exigencies, in relation to
certain normal practices such as face-to-face meetings in line with the
recommendations issued by the Department of Health.

The FCS
would appreciate for all licensees to remain informed of any official
developments regarding the current situation as it progresses and to take the
necessary actions and precautions. Simultaneously in the event of any major
developments the FCS will advise with regards to any changes to the status quo
should the circumstance so dictate.  

The FCS will like to advise all licensees that due to COVID-19 pandemic there are spam emails that are being circulated over the internet. If you receive such emails, we urge you not to click on those links within the emails. If you are unsure about any suspicious emails received from the Authority, please contact us to verify.